Refund and Returns Policy

What

Where

Refund and Returns Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable & non-refundable items:

Gift cards
Downloadable software products
Some health and personal care items
Subscription fee
Services fee

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

1. Introduction

At Elefair Digital Marketing, we strive to provide the highest quality digital marketing services to our clients. If you are not entirely satisfied with your purchase, we are here to help. This Refund Policy outlines the terms and conditions for refunds.

2. Service Satisfaction Guarantee

We are committed to ensuring your satisfaction with our services. If you are not satisfied with the services provided, please contact us within 14 days of the service delivery date to discuss your concerns.

3. Refund Eligibility

Refund eligibility will be determined based on the following criteria:

3.1 Services Not Rendered

If we have not commenced work on the agreed-upon services, you are eligible for a full refund.

3.2 Partially Completed Services

If services have been partially completed, a partial refund may be issued based on the proportion of work completed and resources expended up to the date of your refund request.

3.3 Completed Services

Refunds for completed services will be considered on a case-by-case basis. Generally, once services have been fully delivered, refunds are not provided.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Email our customer support team at [support@elefair.net] or call us at [+1 (929) 454 3359] within 14 days of service delivery to request a refund.

Provide Details: Include your name, contact information, invoice number, and a detailed explanation of why you are requesting a refund.

Evaluation: Our team will evaluate your request and may contact you for additional information if necessary.

Decision: We will inform you of our decision within 10 business days of receiving your request.

5. Refund Approval

If your refund request is approved:

The refund will be processed using the original method of payment.
Please allow 5-10 business days for the refund to be credited to your account, depending on your payment provider’s policies.

6. Non-Refundable Situations

Refunds will not be issued in the following situations:

Change of mind after the service has been initiated or completed.
Dissatisfaction due to a lack of results if the agreed-upon strategy and service were executed as outlined.
Failure to provide required information or feedback necessary for the completion of services.

7. Changes to This Refund Policy

Elefair reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.

8. Contact Information

If you have any questions or concerns about our Refund Policy, please contact us:

Elefair LLC
72-26 Roosevelt Avenue, Jackson Heights, NY 11433

Email : contact@elefair.net

Phone: +1 (212) 347 0102